Privacy Policy
Effective Date: 14/10/2026
This Privacy Policy explains how Emergency Restoration Specialists, Inc. (“ERS,” “we,” “us,” or “our”) handles personal information collected through https://removewater.com/ (the “Website”) and through communications related to services requested through the Website.
By using the Website or providing information to ERS, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
ERS may collect information that you voluntarily provide when you:
- submit a contact or service-request form;
- request an assessment, estimate, or restoration service;
- email us;
- call us;
- communicate with us regarding an existing project; or
- otherwise contact ERS through the Website.
Depending on the interaction, this information may include your:
- name;
- phone number;
- email address;
- property or service address;
- information about the property or damage involved;
- service request details; and
- other information you choose to provide.
How We Use Information
ERS may use personal information to:
- respond to inquiries and service requests;
- communicate with customers and property representatives;
- evaluate restoration or cleanup needs;
- schedule and coordinate services;
- prepare estimates, documentation, and project communications;
- assist with insurance-related documentation or coordination when requested;
- maintain customer-service and business records;
- operate and improve the Website and our services;
- protect ERS, its customers, and its systems; and
- comply with applicable legal or regulatory requirements.
Website and Technical Information
When you use the Website, certain technical information may be collected automatically through website technologies or third-party services.
This may include information such as browser type, device information, pages visited, general usage information, and similar technical data used to operate, secure, understand, or improve the Website.
ERS may use third-party service providers to support its website, communications, and business operations. This Privacy Policy will be updated as needed to reflect the services and data practices in use.
Cookies and Similar Technologies
The Website may use cookies or similar technologies that support website functionality, analytics, security, or other operational purposes.
The specific technologies used may change as the Website and its supporting services are updated.
Where required by applicable law, ERS will provide appropriate notices or choices regarding the use of cookies or similar technologies.
Sharing of Information
ERS may share personal information with service providers, contractors, insurers, professional advisers, or other parties when reasonably necessary to:
- operate the Website;
- respond to a service request;
- provide or coordinate requested services;
- process project-related communications or documentation;
- assist with insurance-related coordination when requested;
- protect our rights, property, customers, or systems; or
- comply with applicable legal requirements.
Where appropriate, ERS expects service providers handling personal information on its behalf to use that information only for authorized purposes and to apply reasonable safeguards.
ERS does not authorize service providers to use personal information for unrelated purposes.
ERS may also disclose information when required by law, legal process, court order, or a valid request from a governmental or regulatory authority.
Insurance and Restoration Information
If you request assistance related to an insurance claim, ERS may receive, use, or exchange information reasonably necessary to document restoration work or assist with claim-related communications.
Insurance coverage, claim approval, reimbursement, deductibles, exclusions, and settlement decisions remain subject to the applicable insurance policy and the insurance carrier.
Data Security
ERS seeks to use reasonable administrative, technical, and organizational safeguards appropriate to the information it handles.
However, no website, electronic communication, transmission method, or data-storage system can be guaranteed to be completely secure.
Customers should avoid submitting unnecessary sensitive information through general website forms or email.
Data Retention
ERS retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- customer service;
- project administration;
- insurance documentation;
- accounting and business records;
- legal or regulatory obligations;
- dispute resolution; and
- other legitimate business needs.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
When information is no longer reasonably needed, ERS may delete, anonymize, or securely dispose of it, subject to applicable legal requirements, recordkeeping obligations, backup systems, and legal holds.
Privacy Rights and Requests
Subject to applicable law, you may contact ERS to request:
- access to personal information you have provided to us;
- correction of inaccurate personal information; or
- deletion of personal information.
Other privacy rights may apply depending on your location and the circumstances in which the information was collected.
ERS may take reasonable steps to verify your identity before processing a privacy request.
A request may be limited or declined where permitted by applicable law, including where ERS needs to retain information for:
- legal or regulatory obligations;
- contractual requirements;
- accounting or business records;
- insurance documentation;
- fraud or security prevention;
- dispute resolution; or
- other legitimate recordkeeping purposes.
Privacy requests may be submitted to info@removewater.com.
ERS will respond to verified requests in accordance with applicable legal requirements.
Third-Party Websites
The Website may contain links to websites or services operated by third parties.
ERS does not control and is not responsible for the privacy practices, security, availability, or content of third-party websites.
Visitors should review the privacy policies of third-party services before providing personal information to them.
Children’s Privacy
The Website and ERS restoration services are not directed to children.
ERS does not knowingly use the Website to solicit personal information from children.
If ERS becomes aware that personal information from a child has been submitted inappropriately, it may take reasonable steps to delete the information when required.
Changes to This Privacy Policy
ERS may update this Privacy Policy as its Website, services, technology, business practices, or applicable requirements change.
Material updates will be reflected on this page, and the effective date will be updated accordingly.
Contact ERS
Emergency Restoration Specialists, Inc.
Cudahy, Wisconsin
Phone: (414) 571-9977
Email: info@removewater.com
Website: https://removewater.com/
For questions about this Privacy Policy or the handling of personal information, contact ERS using the information above.